Frequently Asked Questions
Find answers to our most frequently asked questions here .
Q. Do I need to make an appointment?
A. No. We usually have enough therapists and rooms available. However, we would advise it during the high season (Nov-Feb). You can book online here or make an appointment at our spa.
Q. Can I walk-in without an appointment?
A. Yes, you can. There may be a small wait, but usually not.
Q. How far in advance should I book?
A. We only accept bookings 2 weeks in advance. However, we advise that you book your appointment just 1 or 2 days before your visit, as your plans may change if you book too far in advance.
Q. How many beds are in your rooms?
A. We have 3 types of rooms.
– Dorm-style rooms, containing 5 low massage tables and curtain dividers for privacy. We use this room for our traditional full body massage.
– Private rooms, which vary between 2 and 3 higher massage tables, and are used for oil massage, body scrubs and waxing.
– the foot massage area is on the ground floor with 5 chairs. We do foot massage, nail services and foot scrubs here.
Q. Do you have lockers?
Yes, every room has lockers for your security.
Q. Do you have professional massage tables?
A. Yes. All of our tables are fitted with a hole to allow you to lay face down. We do not agree with massage on a floor or mat as it is bad for your back and neck (not to mention dirty).
Q. What is the biggest group you can accept?
A. It varies day to day, but if we are given a couple of days in advance, we can accomodate between 15 and 20 pax.
Q. Do you have organic products?
A. Yes, we have many. All of our oils are organic and 100% natural. So are the moisturizers and creams in our Facials. These are made locally by eco-friendly French family company ‘Botanik Essence’. Our Body Scrubs are also made with plenty of organic ingredients where possible, but all are natural and made by us at the spa. We do not use store branded products.
Q. Do you sell any of these products?
A. Yes. You can find essential oils, creams, moisturizers, deodorants and other organic and natural products for sale at the front of our shop.
Q. Can I take a shower at Lemongrass Garden?
A. Yes, but… we would prefer if you could shower before you arrive, as we usually have other bookings coming and need to keep to our schedule. However, in exceptional circumstances, we can provide you with a shower. Please speak with our receptionist before you go for your treatment.
Q. Do I need to shower after an oil massage?
A. No. In fact, we recommend that you don’t. Our oils are made from coconut oil (moisturizing), rice bran oil (rich in vitamin E) and essential oils that all contain properties that do wonders for your skin, body and mentality. We advise you to not shower for at least 2 hours after your massage, to ensure the oils give the maximum amount of benefit.
Q. Do you have en-suite bathrooms?
A. Mostly, no. At location 2 only, we have 2 rooms with en-suite bathrooms. Location 1 and the rest of Location 2 rooms used a shared bathroom in the hallway.
Q. Do you have air-conditioning?
A. Yes, in every room.
Q. Which location is better?
A. Neither is better than the other. We would advise you to visit Location 2 if you’ll be visiting after 8pm though, as the noise from Pub Street can get quite loud at Location 1. Bigger groups may also prefer Location 2, as the reception area is a bit bigger.
Q. Which location is closest to me?
Q. Why are your prices higher than other places?
A. There really are so many different reasons for this, but we’ll list the most important;
– our team are highly trained, and much time, effort, and money is spent to ensure the quality is at it’s best
– our team receive a living wage, commission and bonuses because their profession is incredibly skilled, and they deserve it
– being located in the center of town is expensive. Unlike most spas, we rent our properties as we cannot afford to buy land and build
– our products are top of the range. We don’t cheap out with inexpensive palm oil or cheap branded products. We use totally natural and organic where possible. You can read about our products above.
Q. Do you offer a discount?
A. Sorry, our prices are fixed (just like our bills). You can try our custom package though. Click here for more information.
Q. Do you accept credit card?
A. No we’re sorry but not at this time. We accept cash only.
Q. Do you accept USD (US Dollar)?
A. Yes. In fact, US Dollar is the most used currency in Cambodia. We recommend you exchange your money to USD, and not the local currency Riel. You will get a better exchange rate this way.
Q. Do you accept foreign currency?
A. Yes, we can accept most foreign currencies. We follow the exchange rate on XE.com and charge $3 USD extra, as the local exchange is never as good as online, and they will charge us for exchanging too. We won’t profit for exchanging foreign currency.
Q. Are you open when there are power cuts?
A. Yes. Both of our locations have generators, so we will always be open during power cuts.