FAQ - Battambang
We answer all of our most frequently asked questions here. If you can’t find you answer, please contact us on WhatsApp or via our Booking Form.
Q. Do I need to make an appointment?
A. Not usually. We have enough therapists and rooms available. However, we would advise it during the high season (Nov-Feb). You can book online here or make an appointment at our spa.
Q. Can I walk-in without an appointment?
A. Yes, you can. There may be a small wait, but usually not.
Q. How far in advance should I book?
A. 1 or 2 days before your visit is recommended.
Q. What is the biggest group you can accept?
A. Around 6 people, if we know in advance. Please contact us first with groups as this may vary from day to day.
Q. How many beds are in your rooms?
A. We currently have only 2 types of rooms.
– 1 x private room with 2 massage tables – used for body massage, body scrubs and waxing.
– 1 x room with partitioned dividers and curtains for complete privacy.
– The foot massage area is on the ground floor with 5 chairs. We do foot massage, nail services and foot scrubs here.
Q. Do you have air conditioning and lockers?
Yes, all rooms are air conditioned. We do not currently have lockers, but aim to upgrade our existing facilities soon.
Q. Do you have professional massage tables?
A. Yes. All of our tables are fitted with a hole to allow you to lay face down. We do not agree with massage on a floor or mat as they may be bad for your back and neck.
Q. What does Khmer massage feel like?
A. Traditional Khmer massage has a little stretching and kneading. Ours is a variation that takes elements from the traditional style blended with a Swedish style. It makes for a far more relaxing and invigorating experience.
Q. Do you have couples massage?
Yes, we can do couples massages.
Q. Do you have pregnancy massages?
A. Our therapists are trained in pregnancy massage if you have passed the 1st trimester. Please let us know if you are pregnant on arrival.
Q. Do you have organic products?
A. Yes, we have many. We offer organic and 100% natural oil for a little extra. Our moisturizers and creams in our Facials are organic. These are made locally by eco-friendly French family company ‘Kambio’. Our Body Scrubs are also made with plenty of organic ingredients where possible, but all are natural and made by us in-house.
Q. Do you sell any of these products?
A. Currently no, but you can buy them from our supplier Kambio.
Q. Can I take a shower at Lemongrass Garden?
A. Yes, if you can arrive 10 minutes earlier for your appointment.
Q. Do I need to shower after an oil massage?
A. No. In fact, we recommend that you don’t. Our oils are beneficial when left on, as they moisturize and contain properties that do wonders for your skin, body and mentality. We advise you to not shower for at least 2 hours after your massage, to ensure the oils give the maximum amount of benefit.
Q. Do you have en-suite bathrooms?
A. No. We have 2 showers that are located in the public hallway on the first floor.
Q. Where are you?
A. Google Maps: Battambang
Q. Why are your prices higher than other places?
A. There really are so many different reasons for this, but we’ll list the most important;
– our team are highly trained, and much time, effort, and money is spent to ensure the quality is at it’s best
– our team receive a living wage, commission and bonuses because their profession is incredibly skilled, and they deserve it
– being located in the center of town is expensive. Unlike most spas, we rent our properties as we cannot afford to buy land and build
– we use better quality products. We don’t cheap out with inexpensive palm oil or cheap branded products. We use totally natural and organic where possible. You can read about our products above.
– no fake promotions. Many spas will offer 50% off, but this is only to fool you. The discounted price is their real price.
Q. Do you offer a discount?
A. Sorry, our prices are fixed (just like our bills). We do offer packages though, which are slightly cheaper.
Q. Do you accept credit card?
A. Yes. We accept Visa and Mastercard.
Q. Do you accept USD (US Dollar)?
A. Yes. In fact, US Dollar is the most used currency in Cambodia.
Q. Do you accept foreign currency?
A. Yes, we can accept most foreign currencies. We follow the exchange rate on XE.com and charge $3 USD extra, as the local exchange is never as good as online, and they will charge us for exchanging too. We won’t profit for exchanging foreign currency.
